EXPEDIA

Expedia, Inc. is an internet-based travel agency headquartered in Bellevue, Washington, USA. It books airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the World Wide Web and telephone travel agents.

As is common with large internet travel agencies, some customers have been unsatisfied with various aspects of Expedia.com products and services. Customer complaints include lost reservations, erroneous hotel accommodations, poor customer service, and failure to post negative reviews online at Expedia.com. However, www expedia.com was ranked highly in 2003 by Consumer Reports in a report that did not explicitly mention overall Expedia customer satisfaction.

Expedia overhauls reservations system
Online travel company to improve web site performance
Online travel company Expedia has overhauled the infrastructure of its reservation systems to improve the availability and performance of its web site.
Expedia's trip planning tools allow travelers to book airline tickets, hotel reservations, cars, activities, vacation packages and cruises online.

Expedia, NYTimes.com Partner for Integrated Travel Content

Published: December 21, 2006 1:30 PM ET

NEW YORK Observers critical of newspaper Web sites for failing to capitalize on e-commerce can now cite to The New York Times for being on the ball.

NYTimes.com is partnering with the booking site Expedia in its travel section so readers can immediately plan to jet off to the destinations covered in the editorial. The site already allows readers to purchase movie and theater tickets.

Expedia partners with Millennium Hotels
Monday, December 18 2006 @ 08:30 AM GMT
Expedia has signed a new strategic partnership with Millennium & Copthorne Hotels.

Under terms of the agreement, Millennium & Copthorne will deploy Expedia’s Direct Connect technology, giving Expedia customers access to the complete range of Millennium & Copthorne’s inventory and rates while providing the hotel company with faster, more accurate transactions.
With more than 100 hotels around the world, Millennium & Copthorne provides Expedia customers with an extensive selection of properties and locations and further enhances the options available through Expedia.